Job title: Assistant Branch Manager - Arusha
Job type: Permanent
Emp type: Full-time
Industry: Automotive
Job published: 21-11-2019
Job ID: 32206

Job Description

Responsibilities

 

After Sales

  • Oversee all After-sales functions resulting in Customer Satisfaction and Retention.
  • Parts & Services Sales Promotions, Customer Visits to meet Set Targets.
  • Optimise Manpower, Tools and Process for Quick Customer Response time.
  • Accurate & Quality Service adhering to company standards.
  • Kodawari Sustenance& Improvements
  • Attend to Customer Complaints and assist in resolving issues.
  • Compliance with All General & Company Policies whilst carrying out duties.
  • Asses Warranty claims & Campaigns

 

CRM

  • Maintain accurate customer database and information
  • Respond to Customer PSFU complaints with appropriate actions
  •  Update and respond to CRM logs on Support portal
  • Generate Service Reminders to Clients
  • Check on Appointment process

 

Inventory Management

  • Ensure Maintenance of adequate stock levels as per demand.
  • Ensure Parts Staff follow Proper Warehousing as per 7 Storage principles
  • Adhere to 5S in Stores.
  • Maintain Record of Lost Sales
  • Ensure Parts are sold at the set RSP or Approved special prices.
  •  Ensure all Discounts are as per SOP or authorization
  • Ensure Communications to clients on Special Order Parts Status.
  • Follow SOP on Local Parts purchases.
  • Carry out full Stock take twice a year ( In June & Dec)
  • Follow SOP on Damaged stock and obsolete stock write off.
  • Compliance to set safety standards in Warehouse.
  • Ensure Proper procedures & records for Receipts and Issues of Parts.
  • Compliance with Kodawari& DPOK requirements. 

 

 

Finance

  • Ensure maintenance of accurate and proper daily financial records
  • Verification & Authorisation of petty cash expenses
  • Bank Reconciliations
  • Monthly VAT Returns
  • Prepare Weekly, Monthly, Half Yearly & annual financial reports
  • Inter branch Reconciliations.
  • Track Cash Collections, Bank deposits and payments
  • Scrutinize and authorise Accounts payable
  • Timely payments of Taxes, Levies & duties as applicable
  • Assist in preparation of Annual Budgets
  • Implement Budgetary Controls on Expenses and provide explanations on

variances.

  • Credit Control by regular checks on debtors ageing, and credits to authorised credit customers as per SOP.
  • Handle Internal & External auditors, Government authorities from TRA, NSSF, WCF etc.

 

 

Sales – New Vehicles

  • Attend to Walk in, Telephone, and Web queries for New vehicle sales, Two Wheeler & 3 Wheeler Sales
  •  Presenting various models and variants available with specifications
  • Issue/authorise Pro-forma Invoices from the Sales portal as per Client’s

requirement and follow up.

  • Prepare Order intake form with full client details and registration type,

communicate with Sales Administration for the same.

  • Follow up with Sales Administration on delivery status, registration and

invoices etc and update the client on a timely manner.

  • Maintain and enhance relationships with existing clients
  • Attend to all Customs Bond Related issues including in-bond and out bond of

vehicles.

  • Prepare and submit sales reports on client visits, lost sales etc.
  • Attend Trade Exhibitions, events etc for promotion of vehicles and

accessories.

 

 

Administration

  • Maintain Attendance &proper leave record for all employees
  • Assist in New recruitments, terminations etc
  • Preparation of Monthly Payroll
  • Preparation of P9 & P10 Half yearly.
  • Attend Annual Appraisals for Branch staff
  • Check Insurance cover on Assets, Company Vehicles & Staff
  • Ensure Safety &Security of company personnel, building and assets through

proper guards, alarm systems, CCTV and External security agencies.

  • Ensure proper utilisation of company vehicles.
  • Ensure Staff wear proper uniforms, footwear and safety equipment at all times

when required.

  • Cleanliness of work stations and branch overall
  • Control on Usage of Stationery and consumables
  • Control on usage of telephones and mobiles.
  • Legal issues if any.

 

 

Statutory Compliances

  • Follow up & Payment of Property Tax.
  • Follow up & Payment of Land Rent.
  • Payments of City Service Levy Quarterly.
  • Compliance of Fire Safety & Certification.
  • Compliance of OSHA Regulations & Licence.
  • Renewal of Business Licence.
  • Follow up & Payments of Signboard Fees.

 

Skills

  • Excellent Communication skills
  • Team Leadership
  • Conflict Resolution
  • Decision Making

 

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