Job title: Charter reservation officer
Job type: Permanent
Emp type: Full-time
Industry:
  • Hospitality and Catering
Job published: 05-11-2018
Job ID: 32116

Job Description

Responsibilities

 

Reservations

  • To make reservations and issuing tickets for all charter customers.
  • To quote flight itinerary
  • Input accurate travel information for each ticket.
  • Make changes to itineraries on request.
  • Resolve issues in a timely manner and assist customers in need of further help.
  • Upselling to increase revenues
  • Ensure all monies is accounted for
  • Stay up-to-date with new features and product launches
  • Maintain best practices
  • Maintain good relationships with other service providers
  • Maintain clean and neat appearance in accordance with standards
  • Perform other duties as delegated by the line manager

 

 

Customer Relationship     

  • Act as the first point of contact for customers at sales points
  • Resolve problems and handle complaints in a timely manner
  • Build lasting customer relationships

 

Qualification 

 

Education

 

  • High School Diploma Skills
  • Experience in relevant field is an added advantage

 

Competencies

 

  • Pleasant and outgoing personality
  • Excellent communication and customer relationship skills
  • Excellent product knowledge
  • Excellent proficiency in spoken/written English
  • other language other than Swahili is an added advantage
  • Team player
  • Always maintain clean and neat appearance in accordance with airline standards
  • Excellent reporting skills
  • Organized and detail oriented
  • High level of integrity and accountability
  • Good IT skills
  • Numeral skills
  • Excellent interpersonal skills
  • Ability to work under pressure, to short lead times and working on own initiatives
  • Able to remain calm and level-headed when faced with distressed travellers