Job title: Marketing & Customer Service Manager
Job type: Permanent
Emp type: Full-time
Industry:
  • Building and Construction
Job published: 05-12-2018
Job ID: 32123

Job Description

Responsibilities

 

Sales and Marketing

  • Managing all marketing for the company and activities within the marketing department.
  • Developing the marketing strategy for the company in line with company objectives.
  • Co-ordinating marketing campaigns with sales activities.
  • Overseeing the company’s marketing budget.
  • Creation and publication of all marketing material in line with marketing plans.
  • Manage and improve lead generation campaigns, measuring results.
  • Preparing online and print marketing campaigns.
  • Monitor and report on effectiveness of marketing communications.
  • Creating a wide range of different marketing materials.
  • Working closely with design agencies and assisting with new product launches.
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
  • Analysing potential strategic partner relationships for company marketing.

 

Brand Awareness

  • Planning and implementing promotional campaigns
  • Overall responsibility for brand management and corporate identity
  • Planning of customer functions and golf days

 

Customer Support

  • Ensure all customer queries are dealt with promptly and efficiently.
  • Handle all aspects of technical queries that are received telephonically or from walk in customers.
  • Supply of electronic or hard copy information to the customer as well as samples that may be required for the correct use of our products.
  • Ensure product knowledge of company products are updated and that correct technical advice is given to the customer.
  • Build customer relationships by ensuring that the customer’s needs are met.
  • Ensure that all queries are channelled to the relevant sales personnel for their further support if required.
  • Register sales / customer claims / price list through ERP system.
  • Manage customer service email.

 

General                      

Undertakes such additional duties which may from time to time be assigned to the Employee in the discharge of his / her duties.               

To ensure that a correct and proper image of the Company is maintained at all times.        

 

 

Education and experience

  • NQF 4 Qualification
  • Matric
  • Tertiary Sales or Marketing qualification
  • 5-10 years Marketing Experience
  • Experience in promoting brand awareness
  • Computer skills
  • Customer service experience

 

Competencies Required

  • Self-starter
  • People skills
  • Organizing skills
  • Attention to detail
  • Good communication Skills
  • Accuracy in their numerical abilities